terms and conditions

JCPENNEY REWARDS PROGRAM TERMS AND CONDITIONS

Effective 09/01/2014

I. General

  1. The JCPenney Rewards Program ("JCPenney Rewards" or the "Program") is a loyalty program sponsored by J. C. Penney Corporation, Inc. ("JCPenney"). JCPenney Rewards Membership is open to legal residents of the 48 contiguous states of the U.S. (including Puerto Rico and Alaska) who are 18 years of age or older. By participating in the Program, you (i) represent that you are 18 years of age or older and (ii) accept the following Program Terms and Conditions (these "Terms"). Your Membership is non-transferable and is subject to present and future program Terms as described below. These Terms are void where and to the extent prohibited by law.
  2. By participating in the Program, you agree to receive promotional email offers and updates from JCPenney Rewards and from JCPenney and its affiliates and licensees.
  3. For information about an individual JCPenney Rewards account (sometimes also referred to as a “profile”) or any other Program-related questions or information, contact JCPenney Rewards Customer Service online at jcpenneyrewards.com or by phone at 1-888-JCP-RWDS (1-888-527-7937).
  4. A JCPenney Rewards Member (a “Member” or “you”) can earn 1 Point for $1 spent on Qualifying Purchases at JCPenney or JCPenney.com. If a Member earns 100 Points or more in a calendar month, they will be eligible for one (1) $10 Reward Certificate (as defined below) issued the following month. Members who use their JCPenney Credit Card or JCPenney MasterCard for Qualifying Purchases will be eligible to receive additional Rewards Certificates; provided that no Member may receive more than a total of ten Rewards Certificates in one (1) calendar month.
  5. 5. Additional credit card benefits are available for JCPenney Credit Card and JCPenney MasterCard Cardmembers that achieve Gold or Platinum credit card status. See JCPenney.com/credit for additional information on the JCPenney Credit Card or call the number on the back of your card. For additional information about your JCPenney MasterCard, go to www.jcpenneymastercard.com or call the number on the back of your card.

II. Membership

There are three ways to become a Member: (1) through online enrollment at www.jcpenneyrewards.com, (2) through auto-enrollment of your JCPenney Credit Card or JCPenney MasterCard, or (3) by providing an email address and phone number for enrollment in-store at JCPenney.

General Membership Terms

  1. Membership is limited to one per person per email address.
  2. In the event of a dispute over ownership of the JCPenney Rewards account, the account will be declared to belong to the authorized account holder of the email address submitted at the time of enrollment. For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.
  3. 3. Members that have provided an email address for usage with the JCPenney Rewards account will be sent electronic statements, and other related materials at the discretion of JCPenney. You can also link an email address to your JCPenney Credit Card at jcpenneyrewards.com or in store. If you provide your email address during the credit application process, your JCPenney Credit Card will automatically be linked to your email address. JCPenney reserves the right to suspend or discontinue the emailing of JCPenney Rewards updates, Rewards Certificates, and/or related materials to Members at any time and for any reason.
  4. By participating in the Program, you agree to receive promotional email offers and updates from JCPenney Rewards and from JCPenney and its affiliates and licensees. Members may unsubscribe from JCPenney promotional emails at any time via the unsubscribe link in those emails. Non-promotional emails related to JCPenney Rewards Membership will continue. To discontinue all Program emails and close a JCPenney Rewards account, contact JCPenney Rewards Customer Service online at jcpenneyrewards.com or by phone at 1-888-JCP-RWDS (1-888-527-7937).
  5. Information about you will be maintained and handled according to JCPenney’s Privacy Policy. See www.jcp.com/privacy for additional details.
  6. For Program-related questions or information visit www.jcpenneyrewards.com or call 1-888-JCP-RWDS (1-888-527-7937).
  7. To view your account activity you will need to visit jcpenneyrewards.com and log in. Each Member is responsible for maintaining accurate and updated personal information. You may update your personal information online at jcpenneyrewards.com or by calling 1-888-JCP-RWDS (1-888-527-7937).

Membership Enrollment Channels

  1. Online Enrollment.
    • To enroll in JCPenney Rewards online, visit www.jcpenneyrewards.com and follow the instructions. To receive all benefits associated with the Program, including electronic notification and access to Rewards Certificates and Perk Certificates (as defined below), you must fill out the enrollment form completely and correctly. You will also need to provide a valid email address and phone number.
  2. Auto-Enrollment of JCPenney Credit Cards and JCPenney MasterCards.
    • Holders of valid JCPenney Credit Card and JCPenney MasterCard accounts are automatically enrolled in the Program. Limit one Membership per credit card account.
    • As an auto-enrolled Member, you will not have the ability to view your account activity online, download and print earned Rewards Certificates or Perk Certificates, update your personal information online, or enjoy other benefits of online enrollment (see prior section immediately above) unless you provide an email address in association with your JCPenney Credit Card or JCPenney MasterCard. You can link an email address to your JCPenney Credit Card or JCPenney MasterCard at jcpenneyrewards.com, in-store, or during the JCPenney Credit Card application process. Auto-enrolled Members who do not link an email address to their JCPenney Credit Card or JCPenney MasterCard will receive their Rewards Certificates through the U.S. mail as described in Section V.2 below. However, Perk Certificates will not be mailed to auto-enrolled Members. To complete your online registration and enjoy the associated benefits, visit jcpenneyrewards.com and follow the instructions.
  3. Email Address Enrollment.
    • When you make a purchase at a JCPenney store, you may be asked if you would like to enroll in JCPenney Rewards. In connection with your enrollment, you will need to provide a valid email address and phone number. We will use the email address and phone number to keep track of your Points so that you can earn Rewards Certificates. We will also send electronic statements and other materials to you at that email address. If you have already provided us with an email address or phone number for use in connection with the Program, please provide the same email address or phone number in connection with your in-store enrollment so that your Program account reflects all of the Points and Perks purchases you earn on Qualifying Purchases. We will use the email address or phone number as a way to look up your JCPenney Rewards profile to assign Points that you earn on Qualifying Purchases to your account.
  4. JCPenney Rewards Cards.
    • If you provide an email address during enrollment or on the JCPenney Credit Card credit application for an approved JCPenney Credit Card account, a digital JCPenney Rewards card number and barcode will be assigned to you. The digital JCPenney Rewards card will be displayed within Program emails and on jcpenneyrewards.com upon log in. A physical JCPenney Rewards card can be added to your JCPenney Rewards profile in-store or at jcpenneyrewards.com at any time. To ensure the Points and Perks you earn are assigned to your JCPenney Rewards profile, the JCPenney Rewards card must be linked to your JCPenney Rewards profile. A Rewards card can be linked in store at the register or online at jcpenneyrewards.com. A Rewards card is not required for earning Points or Perks. Both the digital and physical JCPenney Rewards cards can be used to look up your JCPenney Rewards profile in store to receive JCPenney Rewards program benefits. JCPenney Rewards cards remain the property of J.C. Penney Corporation, Inc. and are non-transferable.

III. JCPenney Rewards/JCPenney Text Alerts

If you ask to receive JCPenney automated text alerts from JCPenney and JCPenney Rewards including JCPenney Rewards Certificates, coupons, advertisements, events, polls, giveaways, sweepstakes and contests, downloads and information alerts from JCPenney, the following terms and conditions apply:

  • You will receive automated promotional text alerts from JCPenney and JCPenney Rewards at the mobile number you provided.
  • Your agreement to receive promotional text alerts is not a requirement to purchase goods and services at JCPenney.
  • Message and data rates may apply from your mobile provider. Following your request, you will receive a confirmation text message that you must reply to with the requested keyword to complete registration.
  • By entering and submitting your enrollment information at the time of your request, you agree to receive automated promotional text alerts from JCPenney and JCPenney Rewards including up to 8 SMS messages per month, (plus additional in-store messaging if WiFi is activated).
  • You further agree that JCPenney may use location information (such as GPS data) from your mobile phone when you are in or near a JCPenney store and send you additional promotional text alerts based on location.
  • Prices mentioned in text messages may vary in Alaska and Puerto Rico.
  • You also affirm that you are 18 years of age or older, are authorized to agree to receive promotional text alerts on this phone number and are responsible for any mobile message or data rates incurred. By replying with the requested keyword to complete registration, persons 15 to 17 years of age are confirming parental consent to enroll their number in promotional text alerts except where restricted by state law.
  • To opt out, reply STOP to any message or text STOP to 527365 (JCP365). For help, reply HELP to any message or text HELP to 527365 (JCP365) or call 800.322.1189 or email mobile@jcp.com. Please note that texting STOP to 527365 will always result in an opt-out confirmation text to be sent to your phone. You will not receive any messages from jcp promotional text alerts thereafter, unless you explicitly text STOP, HELP, JOIN or other advertised keywords connected to the program. For additional information see the FAQ.
  • List of supported carriers as of July 2013. Carriers subject to change. AT&T, T-Mobile®, Verizon Wireless, U.S. Cellular, Sprint, ACS Wireless, Alltel, Bluegrass Cellular, Boost, Cellcom, Cellular One, Cincinnati Bell Wireless, Cricket, Cross, Element Mobile, EpicTouch, GCI Communications, Hawkeye, Inland Cellular, Keystone Wireless (Immix/PC Management), Maximum (AKA Max/Benton/Albany), Metro PCS, Nex-Tech Wireless, nTelos, Peoples Wireless, Pioneer, Plateau, Revol Wireless, Thumb Cellular, Union Wireless, United Wireless, Virgin Mobile.
  • JCPenney respects your privacy. You can view the JCPenney Privacy Policy here and Your California Privacy Rights here.

IV. Earning JCPenney Rewards Points

Shop at JCPenney stores and receive one (1) JCPenney Reward point (a “Point”) for every $1 (USD) spent on a “Qualifying Purchase” (as defined below) automatically when you use your JCPenney Credit Card or JCPenney MasterCard. If you do not use one of those credit cards, you will need to show your JCPenney Rewards card, or provide the phone number or email address associated with your JCPenney Rewards profile when you make a purchase in-store. Shop at jcp.com and receive one Point for every $1 spent on a Qualifying Purchase automatically when you use your JCPenney Credit Card or JCPenney MasterCard. If you do not use one of those credit cards, you will need to enter the email address associated with your JCPenney Rewards profile during checkout.

  1. Each one (1) calendar month, all Members earning 100 Points or more will be eligible to receive one (1) JCPenney Rewards certificate (a “Rewards Certificate”) redeemable for $10 (USD) off the purchase of any eligible products at participating JCPenney retail store locations or online at jcp.com.
  2. Members who use their JCPenney Credit Card or JCPenney MasterCard for Qualifying Purchases will be eligible to receive additional Rewards Certificates, provided that no Member may receive more than a total of ten Rewards Certificates in one (1) calendar month. Purchases made with other methods of payment will not be credited toward earning more than one Reward Certificate in one calendar month. Only Qualifying Purchases made with the JCPenney Credit Card or JCPenney MasterCard will earn Points toward additional Reward Certificates each month.
  3. Points will post to your account within 24 hours after your JCPenney in-store purchase or the date of shipment of your online purchase. No adjustments to a Member’s account will be made after ninety (90) days from the actual purchase date; provided, however, if you return merchandise the value of your return may be deducted from your account in the month that you make the return. Member accounts and Points will reset to zero at the first of each calendar month. Points will not roll over after the calendar month in which they were posted.
  4. "QUALIFYING PURCHASES" INCLUDE MERCHANDISE AND SALON, OPTICAL, CUSTOM DECORATING AND PORTRAIT SERVICES IN OUR STORES OR JCP.COM. PURCHASES OF THE FOLLOWING ITEMS ARE NOT QUALIFYING PURCHASES: SEPHORA PRODUCTS PURCHASED ONLINE (ONLY), GIFT CARDS AND E-GIFT CARDS, AND INTERNATIONAL PURCHASES. In addition, dollars spent on sales tax, state fees, shipping charges, restocking fees, delivery charges, or other excluded charges will not earn Points.
  5. Members do not earn Points for the amount of any Rewards Certificates, Perk Certificates or JCPenney MasterCard Rewards redeemed or discounts applied. Reward Certificates and Perk Certificates have their own terms and conditions as defined below. See www.jcpenneymastercard.com for information regarding JCPenney MasterCard Rewards.
  6. Points have no cash value. Points that remain on a Member’s account will be forfeited if the Program is terminated.

V. JCPenney Rewards Certificates

  1. For Members who have an email address linked to their Program account, Rewards Certificates will be available online. Notification of an earned Rewards Certificate will be delivered via email to the email address associated with the Program account. Rewards Certificates will be available on or about the 6th day of the month after you earned the Rewards Certificate, and are valid through the expiration date printed on the Rewards Certificate.
  2. For auto-enrolled Members who do not provide an email address during the JCPenney Credit Card application process or link an email address to an existing JCPenney Credit Card or JCPenney Master Card account, Rewards Certificates will be delivered by U.S. Mail and addressed to the primary JCPenney Credit Card or JCPenney MasterCard Member’s address on record. Rewards Certificates will be mailed on or about the 25th day of the month after you earned the Rewards Certificate and are valid through the expiration date printed on the certificate. Allow 3-5 business days for normal mail delivery. Auto-enrolled Members must maintain an accurate mailing address and other information with JCPenney Credit Card Services.
  3. Rewards Certificates, which include any barcodes provided in-store, through email delivery, direct mail delivery, or text message delivery, are good for one (1)-time use only. In the event that a Member returns merchandise that was partially or wholly paid for with a Rewards Certificate, the Certificate used in connection with such a purchase will not be reissued. Rewards Certificates will be applied to all eligible products on a prorated basis; any refunds for returned merchandise will be given in the prorated amount.
  4. Rewards Certificates may be used in conjunction with other JCPenney coupons, certificates, discounts, or offers toward the purchase of products not to exceed the purchase amount and subject to the terms and conditions of the other coupons, certificates, discounts, or offers. Lost, stolen, or expired Rewards Certificates will not be replaced.
  5. Rewards Certificates are not valid on certain products and services, prior purchases, gift cards and e-gift cards, or for taxes or government fees. See Rewards Certificate for specific exclusions and other limitations. Rewards Certificates are not redeemable for cash and no change/currency will be given for Rewards Certificate redemption.

VI. Perks (Effective September 1, 2014)

Members who make a required number of purchases of designated merchandise within a specified time period can also earn Perks in store or online and in store. Purchases made before September 1, 2014 will not be applied toward earning Perk Certificates.

  1. Earning Perks.
    • Perk Rewards for Shoes. JCPenney Rewards members who buy 4 pairs of select original, regular and sale-priced shoes (“Perk eligible shoes”) in a 12-month period in store or at jcp.com can earn a $15 Perk Rewards for Shoes Certificate. Purchases of the following merchandise do not count toward earning Perk Rewards for Shoes: Clearance-priced shoes, shoes located in or identified as Women’s Accessories, Disney® shoes, Infant/Toddler Footwear, slippers, and shoe accessories.
    • Perk Rewards for Bras. JCPenney Rewards members who buy 4 select original, regular and sale priced bras (“Perk eligible bras”) in a 12-month period in store or at jcp.com can earn a $15 Perk Rewards for Bras certificate. Purchases of the following merchandise do not count toward earning Perk Rewards for Bras: Clearance-priced bras, Flirtitude bralettes, Jodee Post-Mastectomy Fashions, shapewear, bras located in or identified as being for Kids, sports bras located in or identified as Activewear and bra accessories.
    • Perk Purchases. Each purchase of Perk eligible shoes or Perk eligible bras will receive a “Perk Purchase” automatically when you use your JCPenney Credit Card or JCPenney MasterCard. If you do not use one of those credit cards, you will need to show your JCPenney Rewards card, or provide the phone number or email address associated with your JCPenney Rewards profile when you make a purchase of Perk eligible shoes or bras in-store. Shop at jcp.com and receive one Perk Purchase for every purchase of Perk eligible shoes or bras automatically when you use your JCPenney Credit Card or JCPenney MasterCard.
    • If you do not use one of those credit cards, you will need to enter the email address associated with your JCPenney Rewards profile during checkout.
    • Perk Purchase Terms. Each Perk Purchase will expire 12 months from the date of the associated purchase. No adjustments to a Member’s account will be made after ninety (90) days from the actual purchase date of Perk eligible merchandise; provided, however, if you return Perk eligible merchandise the Perk Purchase issued in connection with that merchandise may be deducted from your account in the month that you make the return. Perk Purchases have no cash value. Perk Purchases that remain on a Member’s account will be forfeited if the Program or Perks are terminated.
  2. Perks Certificates.
    • Members earning four Perk Purchases of the same type of merchandise (i.e. four Perk Rewards for Shoes Purchases or four Perk Rewards for Bras Purchases within a 12-month period) will earn a Perk Certificate
    • A Perk Certificate is redeemable for $15 (USD) off the purchase of any eligible products at participating JCPenney retail store locations or online at jcp.com. Perk Certificates are only valid on purchases of certain products and may have a minimum purchase requirement. See Perk Certificate for specific exclusions and other limitations. Perk Certificates will expire on the expiration date listed on the certificate.
    • Perk Certificates will be accessible at the point of sale for all Members, if requested by the Member, in JCPenney stores and online at jcpenneyrewards.com for those Members who have registered an email address with their Program account. Notification of an earned Perk Certificate will be delivered via email to the email address associated with the Program account. Perk Certificates will not be delivered by U. S. mail to Members who have not registered an email address with their Program account
    • Perk Certificates, which include any barcodes provided in-store or through jcpenneyrewards.com are good for one (1)-time use only. If a Member returns merchandise that was partially or wholly paid for with a Perk Certificate, the Perk Certificate used in connection with such a purchase will not be reissued. Perk Certificates will be applied to all eligible products on a prorated basis; any refunds for returned merchandise will be given in the prorated amount.
    • Perk Certificates have no cash value and are not redeemable for cash. No change/currency will be given in connection with Perk Certificate redemption.
    • Perk Certificates may be used in conjunction with other JCPenney coupons, certificates, discounts, or offers toward the purchase of products not to exceed the purchase amount and subject to the terms and conditions of the other coupons, certificates, discounts, or offers. Lost, stolen, or expired Rewards Certificates will not be replaced.
    • Members do not earn Perk Purchases or JCPenney Rewards Points for any merchandise purchased in connection with the redemption of a Perk Certificates.

VII. Additional Terms.

  1. JCPenney Rewards Membership and its benefits are offered at the discretion of JCPenney. We reserve the right, without limitation, to terminate, change, limit, modify, or cancel the Program or any Program benefits (including Perks), rules, regulations, or conditions of participation at any time, with or without notice, even though such changes may affect the value of already accumulated Points or Perk Purchases or the ability to use Points toward the earning of Rewards Certificates or Perk Purchases toward the earning of Perk Certificates. JCPenney may, among other things: (i) increase the number of Points required to earn a Rewards Certificate or the number of Perk Purchases required to earn a Perk Certificate; (ii) institute or add blackout dates; (iii) modify expiration dates; (iv) limit the number of Rewards Certificates or Perk Certificates for use by a Member on a single purchase; (v) change the number of Rewards Certificates that can be earned in a calendar month; or (vi) limit the coupons, certificates, discounts, or offers that can be used as a part of a transaction.
  2. We may change these Terms as described in Section VII.1 above at any time in our sole discretion by posting the updated Terms on the Site. You waive any right you may have to receive specific notice of such changes, and your continued participation in the Program will constitute your acceptance. You should therefore periodically visit this page to review the then-current Terms to which you are bound.
  3. JCPenney is not responsible for undelivered, misdelivered, or delayed email transmissions or mail or for incorrect addresses and other contact information resulting from incorrect or incomplete personal information (including, without limitation, email address or other contact information) provided by a Member or for a Member’s failure to notify JCPenney of a change in such information.
  4. JCPenney reserves the right to interpret and apply the policies and procedures communicated in these Terms in its sole discretion, subject to applicable law. All determinations by JCPenney will be final and conclusive in each case. These Terms supersede all previously published Terms in their entirety.
  5. Abuse of the Rewards Program, including failure to follow Program policies and procedures, the sale or barter of Rewards Certificates or Perk Certificates, products, Points, or promotional offers, and any misrepresentation of fact relating thereto or other improper conduct as determined by JCPenney in its sole judgment may result in cancellation of a Member’s account and future disqualification from Program participation, forfeiture and cancellation of previously issued but unused Rewards Certificates or Perk Certificates, and forfeiture of previously accrued Points or Perk Purchases. At our discretion we may prosecute abuse of the Program to the fullest extent of the law.
  6. Rewards Certificates and Perk Certificates are not transferable and may not be combined among Members or conveyed by any means to anyone, including through a Member’s estate, and may not pass to a Member’s successors and assigns. Rewards Certificates and Perk Certificates do not constitute property of the Member. Accrued Points, accrued Perk Purchases, Rewards Certificates and/or Perk Certificates are not transferable by the Member upon death, as part of a domestic relations matter, or otherwise.
  7. JCPenney reserves the right to make promotional offers available to select Members based on purchase activity, geographic location, Program participation, and/or information supplied by the Member. JCPenney reserves the right to add, withdraw, amend, or otherwise change bonus opportunities at any time at its sole discretion, with or without notice to Members.
  8. JCPenney, its subsidiaries and affiliate entities, and their respective officers, directors, employees, and agents (the "Released Parties") make no warranty, express or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to the Program, Membership in the Program, or any products or services related to the Program.
  9. By participating in the Program, each Member hereby releases the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney’s fees) relating to that Member’s participation in the Program, use of Rewards Certificates or Perk Certificates, or agreement to these Terms.
  10. The JCPenney logo, JCPenney Rewards logo, and other logos and taglines are the intellectual property of JCPenney.
  11. This Agreement will be governed by and construed under the substantive laws of the State of Texas, without reference to conflict-of-laws considerations. JCPenney and Member each agree that any dispute, claim, or controversy (“Claim”) arising from or relating to this Agreement or Member’s JCPenney Rewards Membership will be resolved by binding arbitration conducted in the State of Texas (Collin County). JCPenney and Member each acknowledge and agree that each has chosen arbitration rather than litigation to resolve any such dispute, claim, or controversy. JCPenney and Member each understand that a judgment on any arbitral award may be entered in any court having jurisdiction. Member will not have the right to participate in a representative capacity or as a member of any class of claimants pertaining to any Claim subject to arbitration. There shall be no right or authority for any Claims to be arbitrated on a class action basis or on any basis involving Claims brought in a purported representative capacity on behalf of the general public or other persons or entities similarly situated. Furthermore, Claims brought by or against a Member may not be joined or consolidated in the arbitration with Claims brought by or against any other Member, unless otherwise agreed to in writing by all parties.

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